GENERAL QUESTIONS FOR CUSTOMERS
What is Videothèque Art Stream?
We are a streaming platform that brings you video art from contemporary artists to display in your home across web-enabled devices. We are different from other websites that offer digital images or videos for purchase. We stream art to you on-demand for a monthly or yearly subscription. This makes the art more affordable and gives you added flexibility in choosing and rotating works.
Got it, but what is video art actually?
Video art is a digital artistic work with moving images. It rarely contains any actors, dialogue or plot. Think of it as a moving painting or photograph. The video is there to enhance the atmosphere of your space, rather than be viewed like a short film.
What does Videothèque sell?
We offer video art from our library of artists’ works for short term rental as long as you are a subscribing customer. You can view our curated playlists or browse our video library. On our AppleTV app, you can favorite a work and create your own playlist of favorites. Subscriptions are a convenient and affordable way to listen to music and watch movies. We want to make it just as convenient and affordable to access digital art.
What are playlists?
Playlists are a curated selection of videos with a common theme. Each playlist runs an hour or two in length. We offer many different playlists to choose from and will change them periodically. Think of the playlists as video art television programming, but without the commercials. You can change playlists like you would change the channel on your TV.
Our playlists will expose you to our artists and the variety of works we have to offer. Use it to discover your favorite videos and artists. Our video player also permits you to skip to your favorite video or loop the entire set for extended viewing.
How do I view my art?
You can view your art on any web-enabled device such as your tablet, smart phone or computer. We also offer apps of our video library on AppleTV and Roku. You can then cast the videos onto your television or project them onto your walls. If your television or projector is connected to the internet, you can stream the videos directly from our website.
What devices do you support?
Our videos can be viewed on any internet-connected devices and stream across any web browser. If you have a problem viewing our videos on your device, please email us at: email@example.com. It is highly recommended that you have a fast internet connection. Otherwise, our videos may not stream correctly. Please contact us if you have any questions. We cannot guarantee the Internet speed of your service provider or for interruptions in service beyond our control.
Can I preview videos before subscribing?
Absolutely. All of the videos in our “Videos We Can’t Stop Watching” selection are available for free. A selection of videos on our home page can also be viewed before subscribing.
Does my subscription automatically renew?
Yes. Subscriptions are processed every month on the same day of the calendar month in which you joined. Once processed, subscriptions are non refundable. If you wish to cancel your subscription, you must cancel your subscription on our payment provider’s website before the billing date.
How does my subscription support the artists?
We share a significant percentage of our revenues directly with our artists. We believe that artists should be paid well for their works. We generally allocate revenues to our artists based on number of plays.
Are there limits to my viewing?
No. You can view your videos whenever and wherever you want. However, you need a proper Internet connection. We do not permit you to download videos.
Streaming of our videos is specially formatted for all of your devices. Your customer login is unique to you and videos may not be shared by you with a non-subscriber. However, if you like a video, please feel free to share it using our social media links.
If you wish to stream videos in public places, you will need an Enterprise license. If you are interested in an Enterprise license, please email us at: firstname.lastname@example.org.
How can I join?
In order to join, please create an account with your email address and password. Once you establish an account, you can view our Video Library on our website and all supported devices (currently including AppleTV and Roku) for no additional charge. One price gets you access to art on your TV, computer, tablet and phone.
I've forgotten my password. What do I do?
If you have lost your password, please select the 'forgot password' link on the sign in page. This will prompt you to enter the email address that you used to register. You will then receive an email with a link to reset your password.
I have not received my forgot password email.
Please check that the email has not been delivered to your spam folder. If it has not been delivered, please email us at: email@example.com
How do I change my password?
You can change your password through the account management widget on our website.
How can I change my email address?
Unfortunately, we don't allow members to change their email address. Please email us at firstname.lastname@example.org if you need assistance in changing your email address.
How do I cancel my account?
Please send an email to email@example.com with the subject line 'Cancel'.
SUBSCRIPTION AND PAYMENT QUESTIONS
Do I need to be a subscriber to use Videothèque’s website?
Yes. For access to our Video Library, you will need to purchase a subscription.
Is there a way to try out Videothèque?
Absolutely. We offer a 7-day trial period so you can take Videothèque for a spin. If you decide to cancel any time during the trial period, don't worry– we won't charge you.
What payment methods do you accept?
We accept all major cards: Visa, MasterCard, American Express, Discover, Diners Club and JCB. We also accept Bitcoin and Apple Pay. Payments are processed by our payment provider, Stripe. We do not store any credit card information on our website. Stripe maintains the highest level of security and all of your data is protected through encryption.
What currencies do you accept?
We accept all major currencies. To display the prices in any of these currencies, select the currency from the drop down list in the Stripe checkout screen. For our non-U.S. customers, please note that payments in currencies other than USD will be charged a nominal currency conversion fee by Stripe.
GENERAL QUESTIONS FOR ARTISTS
If you are a video artist and are interested in joining our program, below is some information regarding our business, our artist license agreement and instructions on how to join Videothèque. If you have any additional questions, please do not hesitate to contact us at firstname.lastname@example.org .
What is Videothèque Art Stream?
Videothèque Art Stream LLC is a new business venture that offers high quality, curated video art to customers through Videothèque’s secure, internet-based streaming services. Our mission is to provide a means for video artists to display their works to the public through a closed system web-based portal.
Why do you call yourself Videothèque?
Our name reflects what we hope to become -- a video library for artists and art patrons.
What will Videothèque offer?
Videothèque will offer its customers access to Videothèque’s video library either through Videothèque’s website or apps (currently available on AppleTV and Roku).
How will artists be compensated?
As our partner in this venture, Videothèque intends to share a significant portion of our revenues with the artists. Revenues will generally be allocated among artists based on the number of times their work is viewed.
How will Videothèque be different from other video content providers?
Videothèque will be different from other video content providers in three respects: (1) organization of content, (2) delivery system, and (3) target customer. Videothèque’s video content will be highly curated by genre, artist and descriptive tags to enable ease of browsing and selection. Our business model is different. We do not sell artist works. Artists are not restricted in their current activities. Your works are available for rental as long as you decide to participate in our program. You can add and remove works for viewing at any time.
In what countries will Videothèque operate?
As an internet company, Videothèque will be available globally. However, Videothèque’s marketing and sales efforts will be focused on North America and Europe. Because our service is unique, Videothèque does not see itself as a competitor to other video content providers with whom artists may already have a relationship.
Where will video files be stored?
Video files transmitted by Videothèque will be hosted on our secure web host. No customer will ever have access to the digital file.
Will Videothèque’s website and server be secure?
Yes. The security of artists’ works is one of Videothèque’s top priorities. The digital file will only be stored on Videothèque’s web host. Unlike many video content providers who transmit videos on a DVD through the mail, digital files will never be transferred to Videothèque’s customers and will not be subject to pirating or copying via Videothèque’s streaming service.
What type of videos is Videothèque looking for? Are there any restrictions on what content the artist provides?
Videothèque is interested in atmospheric, artistic videos, including videoclip, landscape, abstract, conceptual, short narrative, animation and computer graphics, of a duration of no more than 60 minutes. We do not feature documentaries, theatrical, avant garde cinema, short films, performing arts, music videos or overtly political or pornographic works.
How many works may an artist contribute?
Artists may submit an unlimited number of works. However, each work must be previewed and accepted by our curatorial staff.
What benefits will artists receive as a content provider to Videothèque?
Videothèque will pay artists a percentage of the fee it receives as a royalty. Artists who contribute to Videothèque’s Video Library will increase their exposure to the public and within the video art community. Videothèque’s website will promote its artists by displaying artist bios, descriptions of the works and title credits. We are not an open system. All artists must apply in order to join our program.
What rights is the artist granting to Videothèque under the artist license agreement?
The artist is granting Videothèque a license to sub-license their works to Videothèque clients. The license is for a one-year period, renewable annually and may be cancelled by the artist at any time effective at the end of the then-current license term in the year in which the notice is given.
What rights does the artist retain? Will participation in Videothèque interfere with an artist’s existing business relationships?
The artist will retain the copyright and ownership of their works. Videothèque’s license will not restrict the artist from selling or displaying their works through other venues. Videothèque does not require exclusivity so as not to interfere with an artist’s current or future business relationships.
Artists who are represented by galleries or other agents will be responsible for compensating their agents if required. If prior approval is required to display works, we will offer those videos through a closed system called “Videothèque Select”, which will be available to curators, museums and an exclusive list of art patrons.
May an artist restrict to whom videos are provided?
Generally, no. Videothèque’s business will generally operate without human intervention, so we will be unable to inform artists of the client for their works prior to rental. We can restrict viewing by country under certain circumstances. We will inform an artist if their works are used in a commercial setting.
If you require control over the distribution of your works, we suggest you apply for our “Videothèque Select” program.
How can I join?
In order to join, please email us at: email@example.com.
The information herein is qualified by the terms of the artist license agreement. Videothèque does not guarantee future results or the success of its business. Videothèque may decide to terminate its business at any time in its sole discretion, in which event Videothèque will certify as to the destruction of all video files retained by it. Videothèque guarantees the payment of royalties only to the extent revenues are actually collected by Videothèque, and then in accordance with the formula Videothèque determines represents the fairest allocation to the artist.